Terms of Service

Last Updated: 2026-10-22

1. Acceptance of Terms

TalkSeva is a product of GNG DEV HUB. By accessing or using the TalkSeva platform, web application, telephony services, or voice receptionist agents at talkseva.com (the "Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.

2. Service Description

TalkSeva provides an automated AI phone receptionist service designed for appointment-based Indian businesses, clinics, and professional practices. Its Seva assistant answers business phone calls in native Indian languages (Tamil, Hindi, Telugu, Kannada, Malayalam, and English), answers caller queries based on business configuration, books appointments, and sends instant call notifications to business owners via WhatsApp and the web dashboard.

3. Call Forwarding & Telephony

To use TalkSeva, you configure conditional or unconditional call forwarding from your existing carrier phone number (Jio, Airtel, Vi, BSNL) to a designated virtual phone number assigned to your account. You retain full ownership and control of your carrier SIM card and business phone line. You may activate or cancel call forwarding at any moment by dialing standard carrier MMI codes (such as ##21# or ##004#).

4. Subscription, Billing & 7-Day Money-Back Guarantee

  • Pricing & Billing Cycles: TalkSeva plans are billed upfront on a recurring monthly or annual basis as selected during registration or plan renewal.
  • Zero Lock-in Contracts: You may cancel your subscription at any time without penalty or termination fees from your billing dashboard or by emailing support@talkseva.com.
  • 7-Day Money-Back Guarantee: If the service does not meet your business expectations within the first 7 days of your initial subscription, you are entitled to a full 100% refund. For full details and credit note issuance, please review our Cancellation & Refund Policy.
  • Payment Security: All digital transactions are securely processed via Razorpay under PCI-DSS standards. We do not store sensitive payment card details or net banking credentials.

5. Acceptable Use & Compliance

You agree to use TalkSeva only for legitimate business communications and customer appointment scheduling. You strictly agree not to use the Service for:

  • Automated unsolicited spam, robocalls, or telemarketing abuse.
  • Harassment, deceptive practices, or impersonation.
  • Any unlawful activity under applicable Indian laws, including the Information Technology Act and Telecom Commercial Communications Customer Preference Regulations (TCCCPR).

6. AI Disclosure & Limitations

In compliance with business liability and transparency standards, TalkSeva voice agents clearly identify themselves as automated AI assistants upon call answering. TalkSeva is an administrative receptionist and appointment scheduling tool; it does not provide medical diagnoses, legal counsel, financial advice, or emergency dispatch services.

7. Contact & Support

If you have any questions regarding these Terms of Service, please reach out to us:

© 2026 TalkSeva (GNG DEV HUB). All rights reserved. • Privacy Policy • Terms of Service • Cancellation & Refund Policy
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