Cancellation & Refund Policy

Last Updated: 2026-10-22

1. Overview & 7-Day Money-Back Guarantee

TalkSeva is a product of GNG DEV HUB. We strive to provide reliable AI phone receptionist services for businesses, doctors, and clinics. We want you to be completely satisfied with our service.

If you subscribe to any TalkSeva SaaS plan and find that the service does not meet your business requirements within the first 7 days of your initial subscription, you are entitled to a 100% full refund of your subscription fee—no questions asked.

2. Subscription Cancellation Policy

You have complete control over your subscription with zero lock-in contracts and zero cancellation penalties:

  • Cancel Anytime: You may cancel your subscription at any time directly through your owner portal under Billing & Subscription > Cancel Subscription, or by sending an email to support@talkseva.com with your registered phone number or business name.
  • Billing Cycle Completion: Upon cancellation, your service and allocated phone answering features will remain fully active until the end of your current paid billing cycle. You will not be billed for subsequent renewal cycles.
  • Call Forwarding Deactivation: You can stop forwarding calls to TalkSeva at any moment simply by dialing the standard carrier cancellation code (e.g., ##21# or ##004#) from your business handset.

3. Refund Request & Processing

To request a refund under our 7-day money-back policy:

  1. Send an email to support@talkseva.com or message our official WhatsApp support at +91 93612 19603.
  2. Provide your registered business name, mobile number, and the Razorpay payment receipt or transaction ID.

Processing Time: Once your refund request is acknowledged, the refund is initiated through our payment gateway (Razorpay). The refunded amount is credited back to your original source of payment (Bank Account, UPI, Debit/Credit Card) within 5 to 7 business days, depending on your bank's processing cycle.

Statutory Tax Compliance: In compliance with Indian Goods and Services Tax (GST) regulations, an issued tax invoice is never deleted; an official statutory Credit Note is generated and provided to your account for all refunded amounts.

4. Exclusions

The following items are non-refundable:

  • Consumed Minute Packs: Any on-demand minute top-up packs or overage minutes that were actively used for answering incoming caller calls are consumable services and cannot be refunded once utilized.
  • Requests After 7 Days: Refund requests made after the initial 7-day window from the subscription start date will not be eligible for a pro-rated refund for the current billing cycle, but cancellation will immediately prevent all future renewals.

5. Customer Support & Grievances

If you have any questions regarding your billing, cancellations, or refunds, please reach out to us:

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