Privacy Policy

1. Introduction

Welcome to Seva ("we", "our", "Service"). Seva provides an AI phone receptionist service for businesses across many sectors, including clinics and other healthcare practices, professional services, education, and consumer services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (talkseva.com) or use our voice receptionist and dashboard services.

2. Information We Collect

We collect information that you provide directly to us when you register for an account, set up call forwarding, or interact with our service:

• Account Information: Name, business name, work email address, mobile phone number, and account credentials.
• Call & Telephony Data: Inbound caller phone numbers, call audio recordings, call transcripts, caller intent, and appointment scheduling details processed on behalf of your business.
• Configuration Data: Business hours, services offered, staff profiles, the words your business uses for its own staff, customers and bookings, custom greeting prompts, and notification preferences.

3. How We Use Your Information

We use the collected information to:

• Deliver AI phone answering, appointment booking, and customer inquiry management.
• Send instant call summaries and appointment confirmations via WhatsApp, SMS, and Email.
• Maintain, optimize, and improve voice recognition and call synthesis quality.
• Process billing, invoices, and subscription payments.

4. Payment Processing (Razorpay)

All online subscription payments and billing transactions are processed securely through Razorpay. We do not store your credit/debit card numbers, CVV, or banking passwords on our servers. All transaction details are encrypted according to PCI-DSS standards.

5. Data Security & Retention

What we deliberately do not collect. Where a business operates in a regulated category, the AI receptionist is instructed not to record the substance of a caller's matter at all. For a legal practice it takes a name and, at most, a general area of law, and leaves the reason field empty rather than writing case detail into a booking record or a message. For an accounting practice it never records identifiers or amounts. This is enforced in the instructions the AI is given, not by filtering afterwards.

We implement industry-standard encryption (in-transit via TLS and at-rest) and strict multi-tenant data isolation to protect your business and caller information. We do not sell or monetize your caller or customer data.

6. Account and Data Deletion

We respect your right to manage and delete your personal information and business account:

• In-App Deletion: You can initiate account closure and data deletion directly within the mobile application under More > Profile & Security > Account & Data > Request Account Deletion.
• Email Request: You may submit an account deletion request at any time by emailing us at support@talkseva.com with the subject "Account Deletion Request" from your registered account email.

Upon receiving and verifying your request, we permanently delete your login credentials, active sessions, and personal contact details within 30 days, retaining only such anonymized transaction records as required by applicable tax or financial regulations.

7. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us at support@talkseva.com or reach out through our website at talkseva.com.